SHIPPING POLICY

Effective Date: September 16, 2026

1. Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has been shipped.

2. Domestic & International Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

We offer shipping options depending on your location. Available shipping methods and applicable shipping fees will be shown during the checkout process.

3. Estimated Delivery Times

Domestic Shipping: 3–7 business days

Express Domestic Shipping: 1–3 business days

International Shipping: 7–21 business days

Delivery times are estimates and may vary depending on the destination, carrier, customs processing, weather conditions, holidays, and other circumstances beyond our control.

4. Customs, Duties, and Taxes

ANN COLLECTION is not responsible for customs duties, import taxes, tariffs, or other fees that may be imposed on international shipments.

Any fees imposed during or after shipping are the responsibility of the customer.

Customers are responsible for ensuring that their order complies with the applicable import regulations of their destination country.

5. Order Tracking

When your order has been shipped, you will receive an email notification containing a tracking number, when available.

You can use the tracking number to check the status of your shipment.

Please allow up to 48 hours for tracking information to become available after shipment.

6. Lost, Damaged, or Stolen Packages

If you receive your order damaged, or if your package is lost in transit, please contact us as soon as possible at support@anncollection.am with your order number and, if applicable, photos of the damaged item and packaging.

We will review the situation and, where appropriate, work with the shipping carrier to help resolve the issue.

ANN COLLECTION is not responsible for packages that are confirmed by the carrier as delivered but are subsequently lost or stolen after delivery. Customers are responsible for providing an accurate and secure delivery address.

7. Incorrect Shipping Information

Please make sure that your shipping information is accurate and complete before placing your order.

If an order is returned to us because of an incorrect or incomplete shipping address provided by the customer, additional shipping charges may apply for reshipment.

8. Delivery Delays

Although we do our best to ensure timely delivery, ANN COLLECTION cannot guarantee delivery dates.

Delays may occur due to customs procedures, carrier issues, weather, holidays, incorrect address information, or other circumstances outside our control.

9. Contact Us

If you have any questions regarding shipping or your order, please contact us:

ANN COLLECTION
Email: support@anncollection.am
Website: anncollection.am