RETURN & REFUND POLICY

Effective Date: September 16, 2026

1. Return Window

We accept returns within 14 days of delivery.

To be eligible for a return, the item must be:

Unused and unworn;

In the same condition in which you received it;

In its original packaging;

With all original tags attached.

Items that do not meet these conditions may not be eligible for a return.

2. Non-Returnable Items

Certain types of products cannot be returned, including:

Custom or personalized orders;

Final sale or clearance items;

Underwear, intimate, or hygiene-related products;

Products that have been worn, washed, damaged, altered, or used;

Items returned without their original tags or packaging.

3. Return Process

To request a return, please contact us at support@anncollection.am and provide:

Your order number;

The name of the item you wish to return;

The reason for the return;

Photos of the item, if requested.

After reviewing your request, we will provide you with the return instructions and return shipping address.

Items sent back without contacting us and receiving return instructions first may not be accepted.

4. Return Shipping Costs

Customers are responsible for the shipping costs associated with returning an item unless the item:

Arrived damaged;

Is defective; or

Was sent incorrectly.

Original shipping fees are generally non-refundable unless otherwise required by applicable law.

5. Refunds

Once we receive your returned item, we will inspect it and notify you by email whether your refund has been approved or rejected.

Approved Refunds

If your return is approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please first check your bank account or contact your bank or payment provider.

If you have completed these steps and still have not received your refund, please contact us at support@anncollection.am.

6. Exchanges & Damaged Items

We replace products only when they arrive defective, damaged, or incorrect.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at support@anncollection.am and provide your order number and photographs showing the issue.

After reviewing the request, we will provide instructions regarding the replacement or other available solution.

7. Contact Information

For any questions regarding returns, exchanges, or refunds, please contact us:

ANN COLLECTION
Website: anncollection.am
Email: support@anncollection.am