Refund Policy
Refund Policy
At anncollection.am, we strive to provide our customers with high-quality products and excellent service. However, we understand that there may be instances where you need to request a refund. Please review our refund policy outlined below:
1. Eligibility for Refund
We offer refunds on products purchased directly from our website within 14 days of the purchase date. To be eligible for a refund, the following conditions must be met:
- The item must be in its original condition, unused, and in the same packaging as received.
- Proof of purchase, such as an order number or receipt, must be provided.
- Certain products, such as downloadable software or gift cards, may not be eligible for refunds.
2. Refund Process
If you meet the eligibility criteria for a refund, please contact our customer service team at support@anncollection.am to initiate the refund process. Provide details of your purchase and the reason for your refund request.
Once your request is received and approved:
- Refunds will be issued to the original method of payment within 3 business days.
- Shipping and handling charges are non-refundable, unless the return is due to a defect in the product or an error on our part.
3. Exchanges
We do not offer exchanges for products purchased from our website. If you wish to exchange an item, please follow the refund process outlined above and place a new order for the desired item.
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at support@anncollection.am with details and photographic evidence of the issue. We will arrange for a replacement or refund as appropriate.
5. Contact Us
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team at support@anncollection.am. We are here to assist you.
Effective Date: April 22, 2024.